Warranty Information

General Warranty

• The warranty is valid for original purchasers only. Warranties will not extend to the secondary owner excluding the original purchaser's spouse or partner.
• All warranty work should be accompanied by proof of purchase.
• During the warranty period, all warranty parts are covered by the manufacturer free of charge.
• Out-of-warranty parts will be at the expense of the customer, including parts not considered manufacturer defects during the warranty period.

Product Support

If you have a concern about a product, contact us promptly with your receipt, order details, and photos if the item appears defective. We will review the issue and work with the manufacturer when appropriate.

Important Conditions

• Any customer modifications, alteration, washing, or installation contrary to product instructions may void warranty coverage.
• Mitchell's Furniture and Mattress City does not repair or replace any item that has been discontinued by the manufacturer.

Special & Custom Orders

Custom and special-order items are made or sourced specifically for your order and are final sale unless defective.

• Please confirm measurements, color, finish, comfort level, orientation, and configuration details before ordering.
• Some special-order items may have manufacturer lead times depending on availability.